This website uses cookies

Read our Privacy policy and Terms of use for more information.

Something strange happened this season, and I want to name it before the industry's collective amnesia kicks in around Labor Day.

People told the truth. On tape. With their names attached.

I know. In ad tech. An industry where five executives will go anonymous in a single trade article. Where every panel is a hostage video with better catering. Where the standard answer to "what's broken" is a forty-minute description of somebody else's business model, delivered by someone whose own business model is somehow never on the agenda. I've been doing this long enough to know the sound of a person carefully saying nothing, and I can tell you it's the dominant genre of this industry's public conversation.

This season broke the pattern. Guest after guest sat down in front of my recorder and said things I've mostly heard whispered at hotel bars after the second drink, off the record, don't use my name, you didn't hear this from me. Except they said them at full volume, first person, present tense. And, this is the part I keep coming back to, they didn't just diagnose. They came with fixes. Working ones. With receipts.

Let me show you the sentence of the season, because it's also the best free sample I can give you.

Lotem Karmon, VP of Operations at Primis, came on to talk about the Microsoft prebid cache shutdown, which is, on paper, the most boring possible booking. Microsoft announced it was killing the cache, a piece of plumbing an enormous share of programmatic video quietly runs through, and the industry did what the industry does: panicked, and started shopping for a replacement. Publishers got emails. Vendors got busy. Panic is a sales channel.

Karmon's team did something almost nobody does. They logged what was actually happening in their bidder responses. And what they found was that 100 percent of their creatives were already coming back as full VAST XML, sitting right there in the browser, while the cache took that same data and shipped it on a round trip to an external server and back. For nothing. For years. Patrick McCann has pegged video caching costs at $50,000 to $250,000 a month for publishers moving real volume. For a round trip to nowhere.

So Karmon deleted it. It worked better. Revenue went up, about a point, just from removing the pointless trip.

His metaphor, invented that morning while figuring out how to explain his job to his kid: the cache is a basement you built for your toys back when you genuinely needed the storage. The toys moved upstairs years ago. Everyone kept paying rent on the basement anyway, because nobody went down to check.

And here's the moment. I asked him the question I ask everyone in some form: is this industry complicated on purpose, so the money can leak somewhere nobody's watching? He said no. Nobody built it as a grift. Then he said the sentence that turned out to be the entire season:

"Even if we didn't intend to gain this as a revenue uplift, we gained it."

Read it again. A working executive, on the record, explaining exactly how the money hides in this business: nobody designs the fog, somebody just ends up standing where it pays out. And once you notice, you have a choice. Karmon noticed, said so out loud, and then fixed it and published the result, which is a combination this industry treats as physically impossible, like a unicorn that files taxes.

The best detail is what happened when he proposed the fix internally. Primis has a forum where they debate monetization changes, and the pushback, in his telling, was that deleting the cache sounded too simple to actually work. Not wrong. Too simple. He calls it the complexity bias, the industry's tendency to feel safer when things are harder to explain, and his explanation of why the bias survives is the quiet part at full volume: "once you make things at, at very best, in our complex industry, you do have the leverage to gain out of it."

Now. If that were the only honest moment of the season, it would still be my favorite episode of the year. It was not the only one. It wasn't even close, and that's the story.

A founder told me, without a flinch, exactly how badly he handled a federal warning letter, no redemption arc, no tears, no LinkedIn post about growth, and then explained the company he rebuilt because of it, which now scans half a billion seconds of video a day.

The man who placed the literal first banner ad on the internet in 1994, the AT&T unit that pulled a click-through rate that would today trigger a fraud audit, told me the one thing about his famous open letter to Jeff Green that nobody expected him to admit. The letter's still up. Green still hasn't answered it. The reply that did come, and where it came from, tells you everything about how power talks in this business.

The thirteen-year CEO of the IAB walked a century of advertising theory to the curb, Rosser Reeves through performance marketing, using a phrase I genuinely cannot put in the free section, then coined a two-word epithet for our corner of the industry that I'm having printed on jackets.

A fifteen-year buyer of marketing technology gave me the one-question test that kills 90 percent of AI projects on contact, then explained why she stopped waiting for vendors and learned to build it herself, a journey that began with her toddler's toy and an exposed API.

A venture capitalist, and I need you to sit with this, called her own industry's hero worship "cringe," called a certain AI company's no-ads pledge a lie they either tell themselves or tell others, and then, when I pointed out her big vision sounded suspiciously like a pitch for a portfolio company, did the thing no investor is trained to do. She agreed.

The founder who took Freshly from $5 million to $200 million read the agency model its last rites, cheerfully, with a sketch of a 27-year-old media buyer you will recognize immediately and wish you didn't.

A consultant counted five anonymous executives hiding in a single trade article and diagnosed the industry's actual deficit, which is not the one on every conference agenda.

The automotive data guy watched a brand cut its cost per sale by two-thirds through the radical innovation of measuring sales. Not clicks. Sales. The fix existed the whole time. It was waiting for somebody willing.

And the WatchMojo founder, seventeen billion views, forty million subscribers, zero outside funding, delivered the most honest sentence ever spoken about this business's opinion of itself. It involves soft drinks, and it's behind the wall, and it's worth the subscription by itself.

The theme of Season 9 isn't guilt. Everyone in this business is standing in fog somebody else built. The theme is that the omertà cracked. Ten people stopped performing and started specifying, on the record, with their names attached, and half of them brought the repair manual. Below: every admission, every fix, and every quote I still can't believe made it onto tape.

Season 10 premieres September 8, the day after Labor Day. Here's Season 9, the long version.

Sponsor: Troutman Amin LLP, Deserve to Win.

logo

Subscribe to our premium content at ADOTAT+ to read the rest.

Become a paying subscriber to get access to this post and other subscriber-only content.

Upgrade